Refund policy

Shipping Policy

Last Updated: 3 june 2026

Thank you for shopping with [Apna cart]. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below for information regarding order processing, shipping methods, delivery times, and related matters.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise stated.
During periods of high demand, promotions, or holidays, processing times may be extended.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with tracking information.

2. Shipping Methods Available

We partner with trusted courier and logistics providers to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) (if applicable)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Within India

Metro Cities: 3–7 business days
Tier 2 & Tier 3 Cities: 5–10 business days
Remote Areas: 7–14 business days

International Orders (If Applicable)

International deliveries typically take 10–30 business days depending on destination country, customs processing, and local courier services.

Please note that delivery timelines are estimates and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on:

Delivery location
Product weight and dimensions
Selected shipping method

We may offer:

Free shipping on eligible orders above ₹3000
Promotional free shipping campaigns from time to time

Any applicable shipping fees will be displayed before payment is completed.

5. Tracking Information

Once your order has been shipped:

A tracking number will be sent to your registered email address or mobile number.
Tracking updates may take 24–48 hours to appear after dispatch.
Customers can track their orders using the courier's tracking portal.

If you do not receive tracking information within a reasonable period, please contact us.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Weather conditions
Public holidays
Natural disasters
Transportation disruptions
Customs clearance procedures
Courier service delays
Incorrect shipping information provided by customers

We are not liable for delays caused by third-party shipping carriers, but we will make reasonable efforts to assist customers in resolving delivery issues.

7. Incorrect or Incomplete Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

Delivery may be delayed or unsuccessful.
Additional shipping charges may apply for re-delivery.
We are not responsible for orders delivered to incorrectly provided addresses.

8. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or arrives with missing items:

Contact us within 7 days of delivery.
Provide your order number and relevant photographs (if applicable).
We will investigate the matter with the shipping carrier and provide an appropriate resolution where possible.

Claims submitted after the specified period may not be eligible for assistance.

9. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country's authorities.
Customs clearance procedures may result in additional delays.
International shipping fees are non-refundable once the order has been dispatched.

If international shipping is not currently available, this will be indicated during checkout.